Complaints Policy

At Sky Space Loft Conversions, we are committed to providing exceptional service to our clients. However, we understand that there may be times when concerns or issues arise. We take all complaints seriously and have established this Complaints Policy to ensure that any concerns are addressed promptly, fairly, and professionally.

Our Commitment

1. Open Communication: We encourage open and honest communication. Clients are encouraged to express their concerns, complaints, or dissatisfaction with any aspect of our service.

2. Fair and Impartial Handling: All complaints will be handled in a fair, impartial, and confidential manner. We will not discriminate against anyone who lodges a complaint.

3. Prompt Resolution: We aim to resolve complaints as quickly as possible. We will acknowledge receipt of your complaint and provide regular updates on the progress of the investigation.

How to Lodge a Complaint

To lodge a complaint with Sky Space Loft Conversions, please follow these steps:

1. Contact Us: Reach out to us via phone or email to inform us about your complaint. Please provide as much detail as possible, including your contact information, the nature of the complaint, and any relevant documentation.

2. Formal Complaint: If your initial contact does not result in a satisfactory resolution, you may submit a formal written complaint.

Complaint Handling Process

Upon receiving a complaint, we will follow these steps:

1. Acknowledgment: We will acknowledge receipt of your complaint.

2. Investigation: An impartial member of our team will conduct a thorough investigation into the complaint. We may request additional information from you during this process.

3. Resolution: We will work to resolve the complaint as quickly as possible. Our aim is to reach a fair and reasonable resolution that addresses your concerns.

4. Communication: Throughout the process, we will maintain open lines of communication with you, providing regular updates on the progress of the investigation and resolution.

5. Feedback: Once the complaint is resolved, we may seek your feedback on the handling of the complaint and the resolution provided.

Escalation

If you are not satisfied with the resolution provided, you may escalate the complaint to a higher level within our organization. We will provide you with information on how to do this during the complaints handling process.

External Assistance

If you remain dissatisfied after exhausting our internal complaints process, you may seek external assistance, such as contacting relevant industry bodies or authorities.

Confidentiality

All complaints will be treated with the utmost confidentiality, and your personal information will be handled in accordance with our privacy policy.

Sky Space Loft Conversions is dedicated to continuous improvement, and we value feedback from our clients. We are committed to addressing any concerns or complaints in a fair and transparent manner. Your satisfaction is important to us, and we aim to resolve any issues to your complete satisfaction.

If you have any questions or wish to initiate a complaint, please contact us. We are here to assist you.